Aurveza ("we," "us," or "our") operates the website https://aurveza.com (the "Website"). By placing an order through our Website, you agree to the terms outlined in this Shipping Policy. This policy is intended to provide clear expectations regarding order processing, shipping, delivery, and related matters.
1. Order Confirmation and Processing
Orders are automatically confirmed once payment has been successfully received. No additional order confirmation is generally required.
We may be unable to dispatch an order until the required confirmation has been received, where applicable.
After confirmation and processing, orders are generally delivered within 7–12 business days, subject to product availability, courier service, destination, and other circumstances beyond our control.
Although we make reasonable efforts to maintain accurate inventory information, occasional stock discrepancies may occur. If an ordered item is unavailable, we will contact you and may offer the option to wait for the item to be restocked or receive a refund for the unavailable item.
2. Shipping Costs
Shipping charges, if applicable, will be calculated and displayed during checkout based on factors such as the destination, weight, dimensions, and shipping method selected.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
3. Delivery Terms
3.1 Domestic Transit Time
Domestic orders are generally delivered within 7–12 business days after dispatch. Actual delivery times may vary depending on the destination, courier service, weather, holidays, and other unforeseen circumstances.
3.2 International Transit Time
International orders generally take approximately 7–24 business days to arrive after dispatch. Delivery times may vary significantly depending on the destination country, courier, customs clearance, and other factors.
Where available, a more specific estimated delivery timeframe will be displayed at checkout.
3.3 Dispatch Time
Orders are generally dispatched within 3 business days after successful payment or order confirmation, as applicable.
Our warehouse operates Monday through Friday during standard business hours, excluding national and public holidays. Orders placed during holidays or outside operating hours may require additional processing time.
3.4 Change of Delivery Address
If you need to change your delivery address, please contact our customer service team as soon as possible.
Address changes can generally be accommodated before the order has been dispatched. Once an order has been dispatched, we may be unable to change the delivery address.
3.5 Out-of-Stock Items
If an item becomes unavailable after an order has been placed, we will contact you regarding the available options.
Where an order contains multiple items, we may dispatch the available items first and send the remaining item(s) once they are back in stock, subject to availability.
3.6 Delivery Delays
Estimated delivery times are provided for guidance only and are not guaranteed.
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will work with the shipping provider to investigate the delay and provide you with an update.
4. Tracking Notifications
Once your order has been dispatched, you will receive tracking information, where available.
You can use the tracking link provided to monitor the progress of your shipment through the shipping provider's tracking system.
Please note that tracking information may take some time to become available after dispatch.
5. Parcels Damaged in Transit
If your parcel appears visibly damaged upon delivery, please inspect the package carefully.
Where possible, we recommend refusing delivery of a severely damaged parcel and contacting our customer service team immediately.
If a damaged parcel has already been delivered, please contact us as soon as possible and provide photographs of the packaging and the damaged product. This will help us and the courier investigate the issue and determine the appropriate resolution.
6. Duties and Taxes
6.1 Taxes
Any applicable taxes will be displayed or included in the order price where required.
6.2 Import Duties and Taxes
For international orders, additional import duties, customs fees, taxes, or other charges may apply upon arrival in the destination country.
These charges are determined by the destination country's customs authorities and are generally the responsibility of the customer unless otherwise stated at checkout.
We recommend checking your country's applicable customs and import requirements before placing an international order.
If you refuse to pay applicable duties or taxes and the shipment is returned to us, any refund may be reduced by the return shipping costs and other applicable charges. Original shipping charges may also be non-refundable.
7. Order Cancellations
You may request cancellation of your order at any time before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, please refer to our Refund and Return Policy for information regarding returns and refunds.
8. Lost or Damaged Parcels
8.1 Damaged Parcels
For parcels damaged during transit, we will work with the shipping provider to investigate the claim.
Where a refund or replacement is approved, it will be processed after the courier's investigation has been completed and the claim has been resolved.
8.2 Lost Parcels
If a parcel is suspected to have been lost during transit, we will initiate or cooperate with an investigation by the relevant shipping provider.
If the courier confirms that the parcel has been lost, we will determine the appropriate resolution, which may include a replacement or refund, subject to our applicable policies and the circumstances of the order.
9. Delivery Disclaimer
Delivery dates and timeframes are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, natural disasters, public holidays, customs delays, transportation disruptions, incorrect or incomplete delivery information, and other unforeseen circumstances.
We will make reasonable efforts to assist with delivery-related issues but cannot guarantee delivery within a specific timeframe unless expressly stated otherwise.
10. Customer Service
If you have any questions regarding shipping, order processing, tracking, delivery delays, or other shipping-related matters, please contact our customer service team:
Email: aurveza@gmail.com
We will make reasonable efforts to assist you and resolve shipping-related concerns as quickly as possible.