Frequently Asked Questions (FAQ)

My Account FAQs

Forgot your password?

Click Account → Reset Password.
Enter the email address you used to create your account.
A password reset email will be sent to you automatically.
Click the link in the email to reset your password.

My Order FAQs

Got questions before placing an order?

Feel free to contact Aurveza by submitting feedback or sending an email to our customer service team at aurveza@gmail.com.

Can I make changes to my order?

You can make changes to your order anytime before payment is completed. If you have already placed the order, you may cancel it and place a new order.

We do not recommend requesting changes after payment has been completed, as this may delay the processing and delivery of your order.

How do I check my order status or track my order?

Log in to your account.
Go to Account → Orders → Tracking.
Select your order to view its current status and tracking information.

My order is still being processed. When will it be shipped?

Total Delivery Time = Processing Time + Shipping Time

Processing time depends on the specifications and availability of the product. Our average processing time is 2–5 business days.

Shipping FAQs

Are there any additional fees involved in international shipping?

In some cases, customs duties, taxes, or other fees may be charged by the destination country.

Any additional charges related to customs duties, taxes, or customs clearance are the responsibility of the recipient. Aurveza has no control over these charges and cannot predict their amount.

Customs and taxation policies vary from country to country. If customs clearance is required, it may also cause delays beyond the original delivery estimate.

How can I track my package?

You can track your order by following:

Account → Orders → Tracking

You can also enter your tracking number on the official website of the shipping carrier handling your package.

What if my order has not arrived by the expected delivery date?

Some orders may experience a delay of a few days. If your tracking information is still showing normal updates, please allow additional time for delivery.

If your package is confirmed to be lost or missing, please contact our customer service team. After verification, we will provide an appropriate resolution, which may include a full refund.