You can exchange products purchased from Aurveza under the conditions mentioned below.
1. Defective, Wrong, or Damaged Products
If you receive a defective, wrong, damaged, or missing product, please contact our customer support team within 7 days of delivery to request an exchange.
The product must be unused, unworn, and in its original condition and packaging.
An unboxing/opening video is mandatory for any return or exchange request. Requests without a valid opening video may not be accepted.
2. Electronic Products
For electronic products, if the product does not work at the time of delivery, you must inform us on the same day the product is delivered.
Once we receive and inspect the returned product, we will provide a replacement within 7 business days, subject to verification and availability.
3. Size Exchange – Clothing & Shoes
If you have an issue with the size of a clothing or shoe item, you may contact our customer support team to request a size exchange for the same product/article.
If you have ordered the maximum or minimum available size and require a larger or smaller size that is not available, the product will not be eligible for return or replacement on the basis of size.
4. Quality-Related Returns
Products cannot be returned or exchanged solely due to quality-related preferences or dissatisfaction if the product is not defective, damaged, wrong, or otherwise eligible under this policy.
5. Return & Exchange Eligibility
Returns and exchanges are offered only for eligible cases such as missing, defective, damaged, or incorrectly delivered products, subject to the conditions stated in this policy.
The product must be:
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Unused and unworn.
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In the same condition in which it was received.
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Returned in its original packaging.
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Accompanied by a valid opening/unboxing video where required.
6. Return Shipping Charges
The buyer is responsible for the return shipping charges unless otherwise specified by Aurveza.
The eligible product must be returned to us through a courier service as instructed by our customer support team.
All return and exchange requests are subject to verification and approval by Aurveza.